FrameGo – Terms of Service & Privacy Policy

1. About FrameGo

FrameGo is a creative technology platform connecting clients with photographers, videographers, and visual storytellers.
All professionals operate as independent contractors. FrameGo acts only as a facilitator and does not employ or represent storytellers directly.

2. Use of the Platform

  • You must be 18 or older to use the platform.

  • You agree to provide accurate information and use the platform lawfully.

  • FrameGo may update, modify, or suspend services with reasonable notice.

  • Misuse (fraud, harassment, data abuse, etc.) may lead to account suspension.

3. Payments and Fees

  • All payments are processed securely within the FrameGo platform.

  • Fees and cancellation terms are shown before confirming any booking.

  • FrameGo is not responsible for off-platform or cash transactions.

4. Independent Contractors

Visual storytellers using FrameGo are self-employed.
They manage their own tools, schedules, and taxes.
FrameGo is not liable for their performance or any resulting disputes.

5. Intellectual Property

All trademarks, logos, and content on this platform belong to FrameGo Ltd or its licensors.
You may not copy or use them without written permission.

6. Limitation of Liability

FrameGo provides its services “as is” without guarantees of uninterrupted access.
We are not liable for indirect or consequential damages, including loss of income or data.

7. Privacy Policy

Information We Collect

We may collect your name, contact details, payment info, and usage data when you use the platform.

How We Use It

To manage accounts, process bookings, improve services, and meet legal obligations.
We never sell your personal information.

Data Sharing & Security

Data may be shared with trusted partners (e.g., payment processors) only as necessary.
We apply strict security measures to protect your data from misuse or unauthorised access.

Your Rights

You can request access, correction, or deletion of your personal data at any time by emailing [email protected]

8. Cookies

We use cookies to improve performance and enhance your browsing experience.
You can control cookie preferences through your browser settings.

9. Updates

We may revise these Terms and the Privacy Policy from time to time.
Continued use of the platform means you accept the updated version.

10. Contact Us

📩 [email protected]
🏢 FrameGo Ltd, Willcox House, Dunleavy Dr, Cardiff CF11 0BA, United Kingdom

© 2025 FrameGo Ltd. All Rights Reserved.
Registered in England and Wales | Company No. 16751288